1.The camera is not supported with Hidden WiFi and 5G internet.Only supported with 2.4G internet.
2.The camera and mobile phone need to be connected to the same WiFi.
3.WiFi name support only numbers and letters, do not support passwords with special symbols and lengthy.
4.Make sure the WiFi signal is good and stable. Disconnect the camera from the power supply, reconnect the power, reset the camera, and try to connect.