Returns and Refunds
7 DAY GUARANTEE
If your item arrives damaged or is not working, please contact our Support Center within 7 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at HIJUNMI.
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before We can process your request. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to:Help@hijunmi.com.
60 DAYS UNCONDITIONAL REFUND GUARANTEE FOR UNOPENED & UNUSED ITEMS
If for whatever reason you do not want your item within 60 Days of receiving it, vou may also contact us for a return and refund, Kindly note that in.such cases the return shipping fee is the customer's responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.
30 DAYS MONEY BACK GUARANTEE FOR USED ITEMS
For most items, in the unlikely situation that your product is faulty, you can send it back for a refund or item exchange within 30 days of receiving it.Return shipping reimbursement is not available for this.
To return your product, you should mail your product to:
144 Cherry Valley Ave
West Hempstead, NY 11552
WARRANTY EXEMPTIONS AND NOTES
- Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties
- If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the.components and a shipping fee to dispatch them.
- All returns must first be authorized by HIJUNMI Support Team prior to return.If the customer has returned the package without prior authorization, sends to the wrong address, returns an incorrect item, or submits an empty package, then again HIJUNMI reserves the right to refuse any compensation.
- All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired,HIJUNMI will offer an alternative solution.
- This policy applies to any HIJUNMI products you have purchased from an authorized HIJUNMI reseller.If you purchase a HIJUNMI product from an unauthorized reseller,this policy will not be valid.
- The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 7 day guarantee.
- During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to China. In these cases, we will deduct the customs fees from your authorized refund amount.
- HIJUNMI will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method.the relevant shipping fee is applicable.
- In case of any misuse, any and all accessories and shipping fees, both ways, are fully the customer's responsibility and are at their own expense
RETURNS AND COMPENSATION PROCESS
If you have any after sales issues, please contact our Support Center directly and they will offer you a solution according to your case. They will confirm whether you need to return the item and to which address you may return it to.
This following section describes the processing time required upon receiving your returned item.
For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back and depending on stock availability.
For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method. Please see below for details:
- Wallet refunds will take up to 24 hours to process and appear in your HIJUNMI account
- PayPal refunds may take up to 48 hours to process and appear in your account.
- Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
For repairs, it will take between 7-14 business days depending on the item and the manufacturers stock of spare parts. HIJUNMI offers basic technical support over the lifetime of your products. Buy with confidence and enjoy the support you deserve.
Unfortunately,you cannot cancel orders when our warehouse prepares the packages and ships them.it's too late for us to cancel anything once the order is made. You will have to use our return & refund policy.